Customer Care

CUSTOMER CARE | Email PF Flyers
(866) 355-6227 MON - FRI | 9:30 AM - 6 PM EST

Free Returns Policy

 

PF Promise

If within thirty (30) days after receiving an order placed on our site you are not satisfied with your purchase, PF Flyers invites you to return the item(s) for any reason for free using our prepaid shipping label.

Defect or Damage

PF Flyers will happily replace all items damaged in transit and/or containing a manufacturer's defect; in this case, any shipping charges will be waived. To report defect or damage, contact Customer Care immediately at our toll-free number, (866) 355-6227.

By Phone-Refunds

Free returns are available to those located within the 50 United States (including Alaska, Hawaii, and P.O. Boxes) and who will be shipping return item(s) back to us using our prepaid shipping label within thirty (30) days of the purchase.

Once your returned merchandise is received, we will credit your original form of payment. Refunds will be credited for the purchased price along with any applicable taxes. (Please note that we are unable to reimburse shipping charges.)

Please Note: Allow 5-10 business days after receipt of your package to process your refund and for a credit to reflect on your account statement. If you have any questions, please contact Customer Care by calling (866) 355-6227. A return address must be included. We cannot accept C.O.D. deliveries. Note: Thanks to the holidays, orders placed between November 1st and December 31st, 2016 may be returned up to January 31st, 2017.

Please ship your return item(s) to:

PF Flyers
Returns Department
13600 Shoreline Dr.
Suite 700
Earth City, MO 63045

Important Note:

This address is not a retail location; all returns must be shipped. No drop-offs please. For information on fast and free return shipping, please call our Customer Care department at (866) 355-6227.